Terms and Conditions
ALEVÉ Aesthetics
1. Acceptance of Terms Client Terms & Conditions
By booking an appointment with ALEVÉ Aesthetics (Clinic), you agree to be bound by these Terms and Conditions. All treatments are performed by a qualified Registered Nurse in accordance with applicable Australian laws, professional standards, and the practitioner’s scope of practice.
2. Consultations & Treatment Suitability
2.1 All treatments are subject to clinical assessment and suitability.
2.2 The Clinic reserves the right to:
a. Decline treatment where clinically unsuitable
b. Modify a proposed treatment plan in the interest of patient safety
c. Require medical clearance prior to proceeding
2.3 Clinical decisions are made in accordance with professional judgment and regulatory obligations and are not arbitrary.
2.4 No obligation arises to provide treatment unless the treating practitioner determines that treatment is clinically appropriate.
3. Pricing & Payments
3.1 All prices are listed in Australian Dollars (AUD).
3.2 Prices may change without prior notice to booking confirmation.
3.3 Full payment is required on the day of treatment unless otherwise agreed.
3.4 Promotional pricing, service inclusions and offers may be amended or withdrawn at any time prior to booking.
4. Booking Fees
4.1 A booking fee may be required to secure an appointment.
4.2 The booking fees constitutes consideration for reserving clinical time and providing professional assessment.
4.3 If treatment proceeds and is clinically appropriate, the booking fee will be applied toward the total treatment cost.
4.4 If treatment does not proceed:
a. Where the treating practitioner determines the client is clinically unsuitable and no consultation service is provided, the booking fee will be refunded.
b. Where a consultation has been conducted and professional advice or a treatment plan has been provided, the booking fee is non refundable, as the consultation constitutes delivery of a professional service.
c. A client electing not to proceed with treatment after being deemed suitable does not entitle the client to a refund of the booking fee.
d. Nothing in this clause limits rights under the Australian Consumer Law.
5. Results, Risks and Informed Consent
5.1 Cosmetic treatments carry inherent risks and potential side effects.
5.2 Risks, expected outcomes and alternatives will be discussed during consultation and documented in a signed consent form.
5.3 Individual results vary and are influenced by factors including age, skin condition, medical history, lifestyle and adherence to aftercare.
5.4 No guarantee is made regarding aesthetic outcome, longevity, or specific results.
6. Aftercare and Client Responsibilities
6.1 Clients must follow all aftercare instructions provided.
6.2 The Clinic is not responsible for adverse outcomes arising from:
a. failure to follow aftercare instructions;
b. failure to disclose relevant medical history;
c. external treatments undertaken without disclosure; or
d. circumstances outside the Clinic’s reasonable control.
6.3 This clause does not exclude liability for negligence or any rights that cannot be excluded under law.
6.4 If adverse reactions occur, clients must contact the Clinic promptly. For severe or life-threatening reactions, call 000 or attend the nearest emergency department.
7. Promotions & Packages
7.1 Promotional offers:
a. Cannot be combined unless explicitly stated
b. are not redeemable for cash
c. may be subject to expiry dates
7.2 Prepaid packages and promotional purchases are non transferable and non refundable as required by Australian Consumer Law.
7.3 Where expiry dates apply, services will be provided within a reasonable time consistent with consumer law obligations.
8. Refusal of Service
8.1 The Clinic reserves the right to refuse or discontinue treatment where a client:
a. Is deemed medically unsuitable
b. provides incomplete or misleading medical information;
c. engages inappropriate, aggressive, or disrespectful behaviour.
d. fails to comply with clinic policies.
9. Australian Consumer Law
9.1 Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other applicable legislation which cannot lawfully be excluded.
10. Governing Law
10.1 These Terms are governed by the laws of New South Wales, Australia.